This website is not intended for children and we do not knowingly collect data relating to children.
It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us.
The type of Personal Data we collect depends on how you are interacting with us and which services you are applying for or using. In many cases, you can choose whether or not to provide us with Personal Data, but if you choose not to, you may not get full functionality from the website or our services.
We also collect information about you in course of our anti-money laundering, risk management and know your customer procedures for specific purposes and services.
When you visit the website or use VNX services, the types of your Personal Data that we collect, use, store and transfer may be grouped as follows:
We do not collect any Special Categories of Personal Data (see Glossary) about you (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
You may always refuse to supply your Personal Data, though this may prevent you from engaging in certain activities and/or obtaining certain services from VNX. Where we need to collect Personal Data by law, or under internal policies, and you fail to provide that data when requested or provide us with inaccurate, misleading or incomplete Personal Data, we may at the sole discretion without any notice to you impose limitations and restrictions on your use of the respective parts of the website or our services and/or terminate your access to the respective part of the website or our services.
We will only process your Personal Data when the law allows us to in our Legitimate Interests (see Glossary).
Most commonly, we will use your Personal Data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your Personal Data, except where specifically required by applicable law.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below a description of the principal ways we plan to use your Personal Data.
We may use your Personal Data for the following purposes:
Subject to your consent or where we are otherwise allowed to do so in accordance with applicable laws (including GDPR), we may, from to time, send you updates, news or other marketing materials that we believe are important to our customers and relating to our services.
Nevertheless, your consent to receive such marketing information may be withdrawn anytime by clicking “unsubscribe” button in corresponding email or sending us a message to [email protected]
CHANGE OF PURPOSE
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Your Personal Data is treated as highly confidential. We may only disclose your Personal Data with the parties set out below for the purposes set out in paragraph 3 above (Purposes for which we will use your Personal Data).
Generally, we process and store your Personal Data in the European Union and do not transfer your Personal Data outside the European Union. However, our data centers or some of our third parties service providers may be based outside the European Union so their processing of your Personal Data potentially may involve a transfer of data outside the European Union. Transmission of Personal Data of EU persons to a recipient outside of the European Union must be subject to protection at least equivalent to that sought by the GDPR. Whenever we transfer your personal data out of the European Union, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the European Union.
We have put in place appropriate security, administrative and technical measures to prevent your Personal Data from being destructed, accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
These measures are adjusted and updated continuously in tandem with technical developments and organizational changes. Additionally, Personal Data protection audits and other controls are carried out on a regular basis.
We take reasonable steps to protect the security of the Personal Data communicated through the website. However, no computer security system is entirely fool proof and the Internet is not a secure method of transmitting information. As a result, we do not assume any responsibility for the Personal Data you submit to or receive from us through the Internet, or for any unauthorized access or use of that information, and we cannot and do not guarantee that information communicated by you to us or sent to you by us will be received, or that it will not be altered before or after its transmission to us. You agree to not hold us or any of our employees, directors and affiliates liable for any loss or damage of any sort incurred as a result of any misappropriation, interception, modification, deletion, destruction or use of information provided through the website.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and so-long as your account is active. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data, see below for further information.
In some circumstances we will anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
If you want to exercise any of the rights described above, please contact us by [email protected]
NO FEE USUALLY REQUIRED
Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complying with a legal obligation means processing your Personal Data where it is necessary for compliance with a legal obligation that we are subject to.
Legitimate Interest means our interest in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract (Perform a Contract) means processing your Personal Data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Personal Data has the meaning ascribed in Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”).
Special Categories of Personal Data means types of Personal Data referred into Article 9 of the GDPR.